Orders may be placed for items on the Internet via email, fax, mail, or phone. Virginia Vettes accepts Visa and Master credit cards or U.P.S. COD. We respect the security of this information and are diligent in protecting our customers. Be aware, the Internet system does offer some risk, so if this is a concern simply call, write, or fax us the information.
GUARANTEE: Virginia Vettes guarantees the workmanship and material of all new and reproduction products sold for 30 days from invoice ship date. If you are dissatisfied with any of our products for any reason during this 30 day period, simply return the part prepaid to us for a refund or exchange. AFTER 30 DAYS, ALL PRODUCTS INSTALLED OR USED ARE WARRANTED ACCORDING TO THE MANUFACTURER'S TERMS AND ARE NOT THE RESPONSIBILITY OF VIRGINIA VETTES.
RECEIPT OF ORDER: Inspect your merchandise immediately upon receipt of your order. Notify Virginia Vettes of any shortages or discrepancies in your order within 30 days from shipment date. NO CLAIMS ALLOWED AFTER 30 DAYS.
DAMAGED PARTS & INSURANCE: All parts shipped are insured for the amount of purchase. Delivery of the products in good condition is the responsibility of the carrier. Should the order arrive damaged or missing merchandise, immediately notify the carrier (U.P.S., Truck Freight company, etc.) and Virginia Vettes at 1-757-229-0011. Keep all shipping materials (box, packing, etc.) intact until an inspection is made by the carrier. The carrier will make a report and take the necessary steps to settle the claim. If this procedure is not followed, the carrier may not honor the claim and the loss will become the responsibility of the customer.
CORE REFUNDS: Customers who have purchased a product which is sold on an exchange basis and had a core deposit applied, must return the required rebuildable core within 30 days form the date of shipment. Copy of the original invoice is required with the return. Failure to return cores within 30 days may result in reduction or loss of the core deposit.
RETURNS AND EXCHANGES: If you have questions or concerns regarding the return or exchange, please notify Virginia Vettes' Customer Service Department at 1-757-229-0011 Monday - Friday between 8:30 a.m. and 4:30 p.m. (Eastern Standard Time). RETURNS MUST BE MADE WITHIN 60 DAYS and return shipping must be prepaid. C.O.D. RETURN PACKAGES WILL NOT BE ACCEPTED. Returns made within 30 days from the day of shipment are not subject to any restocking fees or charges. Parts received 30 - 60 days from the date of shipment are subject to a 15% restocking fee on all parts that are not wanted by the customer, but were sent correctly by Virginia Vettes. The customer is responsible for returning parts in the SAME CONDITION THEY WERE RECEIVED, with proper packaging, and INSURANCE to cover the value of parts being returned. CANADIAN AND INTERNATIONAL CUSTOMERS MUST CALL THE CUSTOMER SERVICE DEPARTMENT FOR AUTHORIZATION TO RETURN PARTS.
BACK ORDERS: In the event a part is not in stock at the time of the order, we will hold back the order until the part comes in or for 30 days at which time we will automatically cancel the back order. If the back order must be cancelled a refund will be issued at that time. Please notify Virginia Vettes as soon as possible if you would like to cancel a back order.
NON-STOCKED PARTS: All non-stocked parts are ineligible for return. These parts include all fiberglass parts shipped truck freight and non-original interior components. Some interior parts other than red or black are considered special ordered or non-stocked parts. Please call before returning any fiberglass or interior parts.
SUBJECT TO CHANGE: Due to the length of time our sales information is in effect, changes may occur in prices, availability, and specifications of parts without notice. Consequently, we may be forced to discontinue parts or impose price increases. Changes may also occur in our policies and terms without notice. Call 1-757-229-0011 for up-to-date information.
LIABILITY DISCLAIMER: Virginia Vettes is not responsible for any damage, injury, loss, or any other charges caused by delays or incurred in the replacement of any defective items. Virginia Vettes' liability is limited to the replacement and the shipping cost of defective items only. Improper installation, damage, or injury resulting from the use of items sold by said corporation are the purchaser's responsibility.
DISCLAIMER: Virginia Vettes is not responsible for printing errors.
Shipping Information
Virginia Vettes uses a variety of freight carriers. We will select the most efficient and cost effective method and pass on applicable discounts where feasible. U.P.S. Ground Service delivers to a large section of the U.S. within 3 days from our location. Also available are Next Day, 2nd Day or 3rd Day. Virginia Vettes only charges actual carrier charges and does not tack on handling or extra shipping charges. Most orders are shipped same day without special fees. Truck shipments must be prepaid or charged on a credit card at the time of shipment. Quotes can be provided on shipping prior to charging your card.